Home
Ph. (919) 362-5211    Fax: (919) 443-1204   
RVB Systems Group Return Policy
RVB Systems Group provides thousands of different barcode related items.  We encourage you to contact our sales department in order to allow us to help you in selecting the products that meet your specific project requirements.

While we can't guarantee that every product we ship arrives in perfect condition, we CAN make sure problems are handled quickly and painlessly.

If a product arrives Dead On Arrival (DOA), call our Customer Service Group immediately.  DOA products MUST be reported and returned within 20 days in order to qualify for a replacement.  Non-DOA equipment returns are accepted for 30 days from receipt with a 20% restocking charge.  NO EQUIPMENT RETURNS AFTER 30 DAYS.  We will issue you a Return Material Authorization (RMA) and a new product will be shipped to you upon return of DOA product.  RMA's are valid for 30 days.  After receiving your RMA number, provide RVB Systems Group with a package tracking number.  SHIPPING CHARGES ARE NON-REFUNDABLE.

Additional charges may apply for failure to return the product in the COMPLETE original packaging, in the same condition as it arrived. This includes any external boxes used, packing materials, manuals, warranty cards and static bags.  Please do NOT write on the box.   You are responsible for all freight charges on returned items.

All hardware warranties are carried out directly through the manufacturer of the product. 

Software and consumable supplies (labels and ribbon) are non-returnable/non-refundable. Please make your selections for these items carefully. Most software has a demo version available, which we recommend you review prior to purchasing the software.  Samples of labels and ribbons are offered and encouraged.

In keeping with software industry standards, we do not provide refunds for Track'Em software.  The evaluation version of Track'Em allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.

We accept returns of Track'Em hardware within 30 days of purchase without our standard 20% restocking fee as long as the hardware is undamaged and is returned in the original unmarked packaging.  NO TRACK'EM HARDWARE RETURNS AFTER 30 DAYS.

Scan and Say is provided with a 30 day return policy for the 100% of the cost of the package (excluding shipping costs).